I just don't understand, maybe I'm the not so smart one...not sure. Every single time I have to deal with our health insurance people I have to buy new phones from throwing mine against the wall. (c:
So, awhile back when we were dealing with son # 1's surgeries, I was on the phone day in and day out trying to figure out what the deal was with the benefits, that seemed to be non-exsistent. Every time I would call they would say "just give it 30 days it will show up" SO, anyways....almost a year later that has finally been resolved. Once during that period I even got 3 random people's claims addressed to me. When I called to tell them they said "oops can you just shred those". IDIOTS!!!!
So today, once again I'm on the phone with my favorite smart people. All I wanted to do was get an estimate on a certain medication I need. Simple right? NO! First they asked what pharmacy I went to and I told them, they say I'm sorry there is no walgreens in that zip code.
UM okay sure I made that up.
But why, do I ask, do you need my pharmacy? I don't need it filled I just need to know an estimate on how much it will be.
So, finally she gets it and tells me the price of the first med. I move onto the 2nd med and she is like okay that one is $23,000. YA FREAKING RIGHT! Does she smoke crack? How on earth would somebody think that's normal? So I say I'm not sure you did that right can you look again. She says "IM SORRY, but that is right!" I say "NO it's not are you kidding me, it regularly does cost a lot but not 23,000" , she just continues to apologize, for being an idiot I guess! So finally after her tenth I'm sorry and my 10th you're wrong. I tell her she doesn't know what she is talking about and hang up.
I dial the number again hoping to get a human this time. The next girl sounds a little more intelligent, but no such luck. She tells me it's $38,000. CLICK!!!!!
Finally, I decide to call the benefits people and see if they are a little more normal than the pharmacy side of the ins.
3rd times a charm I guess, the medicine I was trying to figure out cost $200 while still a chunk of change, was at least not anywhere near the range of $23-$38,000.
DUH!!!